SHIPPING WITHIN THE UNITED STATES, NOT INCLUDING PO BOX
Free shipping for all orders $50 and over or $5.95 shipping for orders under $50, which does not include heavy bulky items. Free shipping is only available in the Continental United States only, and excludes Hawaii, U.S. Territories and Alaska. Packages are ship via USPS Priority, standard 2-3 day shipping. Please allow up to 10 full business days for delivery. We do not ship to PO BOX. Orders with a PO BOX shipping address will be refunded.
QUANTITY LIMITATION - No more than 6 units per month, per customer for L’Oreal Professionnel, Redken, Matrix, Pureology, Kérastase, Shu Uemura Art of Hair, Essie and Mizani brand. Orders that have exceed this limitation will be refunded.
OUT OF STOCK ITEMS
If an item is out of stock, we will contact you within 24 hours as to the approximate time when the item will be available or to suggest an alternative. We do our best to have most items in stock at all times, however, it is not always possible.
TAXES AND DUTIES
We are required by Customs Authorities to state the value of your order directly on your package. Please with your Country’s Customs Agency with regards to taxes and duty that may apply. Please note that it is at the sole discretion of Custom Agents to release your package. In some instances, customs may delay the delivery of your package. You, the buyer, are responsible for all applicable customs taxes, duties or other fees incurred.
SHIPPING CANCELLATIONS / REFUSALS / RETURN POLICY
Any packages returned due to a wrong address, refusal upon delivery, or cancellation will incur a shipping and handling charge of 25% of your total order, including the cost of return shipping back to our facility. 50% will be charged on international orders. Shipping and handling charges are non-refundable. Incorrect shipping information may cause shipping delays and incur additional charges.
Our intent is for each customer to be 100% satisfied with our products and services. Returns and refunds are limited to the following situations:
Products must be returned unopened and unused do to the nature of our product(s) within 30 days of original purchase date. Customer is responsible for all return shipping & handling fee(s). Once the product(s) have been received, please allow 3-7 business days for your credit to appear on your statement depending on your banks policies.
Alternatively, you may also contact us by using our contact form located on the "Contact Us" page at the footer of the website or by clicking here regarding any concerns or you may contact Customer Service directly listed below:
Call Customer Service at 1.888.959.2347 where our Customer Service Representatives & Beauty Advisors are available at the following times:
Mon-Fri, 10AM to 6PM PST & Sat-Sun, 10AM to 5PM PST
You may also contact us by email at: Sjb.Shopify@gmail.com
TRACK YOUR ORDER
QUESTIONS, CONCERNS OR COMMENTS
Contact Customer Service at 1(888) 959-2347